Bilingual Customer Service Representative (Russian - Onsite) Job at 1st Choice, LLC, New York, NY

cS95eHo4S210UjUybVZKS3doenNpTFJtekE9PQ==
  • 1st Choice, LLC
  • New York, NY

Job Description

Job Title: Bilingual Customer Service Representative (Russian – Onsite)
Location: Onsite | New York, NY 10004
Schedule: Full-Time | 40 Hours per Week

Join our team as a Bilingual Customer Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide initiative that helps Medicaid recipients access long-term, community-based services. This onsite position is ideal for candidates fluent in Russian and English who thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Work Location
  • This is a 100% onsite position located at: New York, NY 10004
Key Dates
  • Training Period: August 18 – September 12, 2025
  • Start Date: September 15, 2025
  • Attendance: No absences allowed during training or the first 90 days
Work Schedule
  • Monday–Friday: 8:30 AM – 8:00 PM
  • Saturday: 10:00 AM – 6:00 PM (some required)
  • Assigned 8-hour shifts may vary within the stated hours
Job Responsibilities
  • Handle inbound calls and in-person inquiries regarding enrollment services
  • Assist clients with health plan selection and managed care education
  • Process enrollment and disenrollment forms accurately
  • Support mailroom and clerical tasks as needed
  • Maintain accurate and detailed records of consumer interactions
  • Escalate issues to the appropriate staff when needed
  • Provide Russian- English interpretation for non-English-speaking clients
  • Attend meetings and training sessions to stay current on program updates
Candidate Requirements
Required:
  • Must be available to work onsite in New York, NY 10004
  • High school diploma or equivalent (college degree a plus)
  • Fluency in both Russian and English (spoken and written)
  • Minimum 2 years of experience in customer service or human services
  • Typing speed of 35 WPM or higher
  • Strong communication, multitasking, and problem-solving skills
  • Professional, dependable, and team-oriented
Preferred:
  • Experience in a call center or public service environment
  • Familiarity with Medicaid, managed care, or other healthcare programs

 

Job Tags

Full time, Shift work, Saturday, Monday to Friday,

Similar Jobs

Pyramid Consulting, Inc

Data Reporting Analyst Job at Pyramid Consulting, Inc

 ...Job Description Immediate need for a talented Data Reporting Analyst . This is a 06+months contract opportunity with long-term potential and is located in St. Louis, MO (Onsite). Please review the job description below and contact me ASAP if you are interested... 

ProHealth Partners

Physical Therapist Assistant (PTA) Job at ProHealth Partners

 ...Are you a Physical Therapist Assistant (PTA) that is looking for the perfect opportunity to further your career in home health care...  ...in Physical Therapy from an accredited school. Ability to travel to patient's home or facility. Strong communication skills.... 

Wipro Technologies

Data Scientist Job at Wipro Technologies

 ...to Content LinkSearch by LocationSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative... 

At-Bay

Insurance Analytics Specialist (San Francisco) Job at At-Bay

 ...Join to apply for the Business Analyst, Insurance role at At-Bay Join to apply for the Business Analyst, Insurance role at At-Bay DEVELOP INSIGHTS TO INFLUENCE AT-BAYS TRAJECTORY At-Bay is the worlds first InsurSec provider designed from the ground up to help... 

Geisinger

Physician Assistant Gastroenterology Job at Geisinger

 .... Geisinger providers receive a comprehensive compensation and benefit package, including malpractice coverage with tail, paid relocation, generous CME time and allowance, and much more. In addition to a competitive salary, providers enjoy ample paid time off to allow...