Job Description
Salary: $110,000.00 - $170,500.00 Annually
Location : Raleigh, NC
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-01081
Department: Communications
Opening Date: 12/30/2025
Closing Date: 1/20/2026 11:59 PM Eastern
Work Hours: Monday - Friday; 8:30 am - 5:15 pm
Hiring Range: $110,000.00 - $140,200.00
Job Description The City of Raleigh is looking for a dynamic
Web Content Manager to lead our web strategy, ensuring our most utilized communications tool is serving the residents of our growing city. In this role, you'll manage the city's websites and other communications tools, collaborating closely with communicators across the organization on content development and brand alignment to deliver a user-friendly and engaging website experience.
About You: You're a strategic thinker with a knack for building strong relationships and working collaboratively to break down complex ideas and turn them into compelling content. You thrive in a fast-paced role that looks a little different every day and enjoy tackling a challenge. You'll a skilled project manager capable of leading people and projects with ease. You're detail-oriented, hard-working and committed to delivering an excellent web experience for all.
About Us: The City of Raleigh is one of the fastest-growing cities in the country, home to roughly 500,000 residents. Our Communications Department acts as the voice of the city, shaping messaging, guiding the visual brand and connecting the community to the information they need. Our creative team of 30 work together to craft high-quality, clear and engaging communications. Led by a director and two assistant directors, we collaborate closely with communicators in departments across the city to align communications goals and deliver impactful information that resonates with residents. Our web team of four, led by the Web Content Manager, is critical in shaping the city's digital presence and works hand-in-hand with the design team, public affairs group and communications strategists to achieve our department's goals.
Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Guides the web content strategy for the City, collaborating with communicators across the organization to ensure content is clear, engaging and impactful
- Manages a team of two full-time and one part-time web content coordinator
- Supports development and maintenance of City websites using the Agile model, write support tickets, and perform quality assurance
- Trains City-wide content editors on website best practices, industry standards, Americans with Disabilities Act compliancy, and search engine optimization
- Works with IT to troubleshoot bugs with technology tools such as the hosting platform, content management system (CMS), email dissemination tools, the survey site, video hosting platforms, and podcast platforms
- Strategizes content with communicators and web content editors throughout the organization to determine the communications web plan for everyday content, campaigns, and crisis management
- Collaborates with key stakeholders to develop web features that deliver timely information to our community during crises and emergencies
Typical Qualifications Education and Experience: Bachelor's Degree in Communications, Public Relations, Marketing, Public Affairs, or related field, and 5 to 7 years' experience in public relations, communication, marketing, web content management, web design, user experience (UX), supervisory, or related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Additional Information Knowledge of: - Common website development and management tools including content management systems (Drupal), search engine optimization (Cludo), web analytics and site optimization (SiteImprove) and others
- Other communication tools including email marketing (GovDelivery), community engagement & surveying (Public Input)
- Content strategy
- Agile process site development
- National Incident Management System (NIMS)
- Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
- Supervisory principles, practices and techniques
Skill In: - Customer service
- Training and teaching others
- Very basic video editing, graphic design, and photography
Ability to: - Maintain confidentiality when working with protected data
- Lead and supervise the work of others
- Communicate with coworkers, supervisors, and others to sufficiently exchange or convey information and to receive work directions
ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment: Work is typically performed in an office or similar indoor environment.
Work Exposures: Work in this position does not require frequent environmental exposures.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:
The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are
not eligible for the City of Raleigh's benefits.
01
Please select your highest level of education completed.
- Some high school
- High school diploma (or GED)
- Some college
- Associate's degree
- Bachelor's degree
- Master's degree
- PhD or other professional degree
02
How much relevant or comparable work experience do you have in this public relations, communication, marketing, web content management, web design, user experience (UX), or supervisory?
- None
- Less than 1 year
- 1 to less than 2 years
- 2 to less than 3 years
- 3 to less than 4 years
- 4 to less than 5 years
- 5 to less than 6 years
- 6 to less than 7 years
- 7 to less than 8 years
- 8 to less than 9 years
- 9 to less than 10 years
- 10 years or more
03
Have you ever been terminated or forced to resign from a position?
04
If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
Required Question
Job Tags
Full time, Temporary work, Part time, Work experience placement, Seasonal work, Work at office, Remote work, Monday to Friday, Flexible hours,