Job Description

Job Description

Customer Experience & Event Operations Coordinator

Location: DFW Metroplex (in-office in Roanoke, with some work-from-home flexibility)

Schedule: Full-time, Monday–Friday (occasional evenings/weekends, but rare)

It’s Your Night (IYN) is a wedding and special event entertainment company in the DFW area, known for talented DJs, live music, luxury event lighting, open-air photo booths, and full AV services… all under one roof.

We’re obsessed with unforgettable celebrations and a truly personalized client experience from the first inquiry to the last dance. Our team is collaborative, professional, and, of course, so much fun. As a small, tight-knit team, we listen to fun music while working hard and love getting the details just right.

This position is the communication hub between our clients, team, and vendors—keeping details organized, timelines accurate, and everyone informed. This is a behind-the-scenes role (no event attendance required), but it’s hands-on, fast-moving, and essential to every event’s success.

Here’s what your days might look like:

• Be the go-to contact for clients and vendors via phone, email, and in-person conversations
• Guide clients in choosing the best entertainment and event options for their vision
• Prepare and send proposals, quotes, and contracts , and manage invoices and payments in a way that’s easy for clients to understand
• Organize and update event details in our CRM and calendars so the DJs, lighting techs, and photo booth teams always have what they need
• Catch small issues early by reviewing event files and flagging missing or conflicting information before it becomes a problem
• Represent IYN at occasional networking events to strengthen vendor partnerships and open new opportunities
• Collaborate on internal projects to improve operations and enhance the client/vendor experience
• Pitch in on marketing tasks , like updating the website, responding to reviews, and gathering photos from past events for promotional use

You’ll be juggling multiple events at different stages of planning, so no two days will look the same. If you thrive on organization, quick thinking, and keeping a lot of plates spinning without dropping any, this is your jam.

• Get satisfaction from checking things off a to-do list and keeping details perfectly organized
• Love being the person who always knows what’s going on and what’s next
• Can switch gears quickly without losing track of the small stuff
• Enjoy building strong relationships with clients and vendors without being at the events themselves
• Like a variety of work where you’ll talk to people, manage systems, and solve problems daily

• Customer service, coordination, or admin experience (event industry experience is a plus)
• Strong written and organizational skills
• Friendly, reliable, and detail-oriented
• Comfortable using or learning tools like Google Workspace, Asana, and CRMs
• Able to manage multiple timelines without dropping details
• A true team player who’s eager to learn and take initiative

• Email hr@itsyournight.com with the subject line: IYN Is My Jam
• Include your resume and a short video telling us why you’re the perfect fit.

If we think it’s a match, we’ll contact you for the next step!

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