Job Description

Job Description

Job Description

Salary: 16.50/hr

What do we do?

ACD Connect. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACDs heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.

What will you do?

Assist our client with handling their customer inbound call and email needs. The type of calls will assist with General Portal Support, Billing Support and Client Portal Support.

• Must be available to work Afternoon/evenings, Saturday and Sunday shifts

>> Schedule for this position can occur anytime Monday - Saturday between the hours of 8am-10p EST and Sunday 11a-8pm EST. Total weekly hours will be less than either less than 30 hours for Part - Time and up to 40 hours for Full-Time. <<

While the exact responsibilities will vary based on the business needs, the main duties of the Support Specialist role is summarized below.

Training

The schedule for training will be in the afternoon 2-8 Pm EST Monday-Friday. The working schedules will be Afternoons and Evenings, in this time range 12:00pm EST to 10:00pm EST and will be Tuesday through Saturday.

Responsibilities

Take customer calls and emails and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer accounts, providing customer with updates and information about billing and other account items
Collaborate with other Specialists to improve customer service
Perform other related duties as assigned by management

What does it take?

USB Headset

Webcam -All training is 100% on camera
Laptop or PC (No tablets/Chromebooks/Macs)
Reliable Broadband internet connection with at least 25 Mbps download capacity and 10 Mbps upload capacity.

• Must be available to work Afternoon/evenings, Saturday and Sunday shifts

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.

How will we support you?

- Compensation:

• $10 during the training period up to 2 weeks (higher state minimum wage will be paid to those in states where it applies)
• $16.50/hr after completing training period (training period attended at 100% attendance)
• When additional queue skill level training has been completed and production levels are met, compensation will move to $17.00/hr

- Remote Work No commute time to the office

- Benefits:

• Earn up to approximately 2 hours of PTO earned per pay period and begin using after 90 days of employment
• Employee Assistance Services for Mental Health/Substance Abuse/Counseling resources
• Supplemental Insurance and Retirement Plan with matching

**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.

remote work

Job Tags

Minimum wage, Full time, Part time, Work at office, Local area, Monday to Friday, Shift work, Sunday, Saturday, Afternoon shift,

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