Sr. Auto Appraiser - Field Auto CAT Team Job at USAA, Austin, TX

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  • USAA
  • Austin, TX

Job Description

As a dedicated Senior Auto Appraiser, you will work within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. You will be accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. This is a field-based role in the state of Texas on the dedicated catastrophe team. Candidates who are willing and able to work within this area and deploy as needed are encouraged to apply. Relocation assistance is not available. This is an hourly, non-exempt position with paid overtime and potential CAT pay availability. A fleet vehicle is assigned for field responses with normal business travel, including virtual and physical deployments. Responsibilities include evaluating and appraising highly complex auto physical damage claims using digital tools, investigating claim damages, reviewing facts of loss and vehicle damage, demonstrating advanced knowledge of P&C insurance products and processes, reviewing claims for fraud indicators, maintaining accurate claim documentation, managing repair plans and timelines, reviewing additional damages, serving as a subject matter expert for disputed claims, partnering with vendors and internal business partners, providing policyholders with information and setting expectations, supporting workload surges and catastrophe response operations including mandatory on-call dates and potential evening, weekend, and holiday work, and ensuring risks are effectively managed in accordance with policies. Requirements include a High School Diploma or GED, 2 years of auto appraising experience, proficient knowledge of P&C insurance policy contracts and coverages, advanced knowledge of estimating losses using CCC or similar platforms, strong communication skills, and acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. Preferred qualifications include auto appraisal experience with all-weather perils, prior virtual and CAT deployment experience, geographic location for quick deployment, multi-tasking ability, experience with STARS or other automotive Direct Repair Programs, ICAR Platinum certification, active insurance adjuster license, and US military experience. Physical demands include ability to operate a company vehicle, perform physical inspections of damaged vehicles, work outdoors in inclement weather, and meet safe driving requirements. USAA does not provide visa sponsorship for this role.

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Job Tags

Hourly pay, Full time, Relocation package, Afternoon shift,

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