Retail Customer Service Leader Battle Creek Job at TJX, Battle Creek, MI

cWZpenpjQ2pzeHB6bDFGQXdocm9oclJteHc9PQ==
  • TJX
  • Battle Creek, MI

Job Description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned
Who We're Looking For: You.
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address: 12765 Harper Village Dr Ste 180 Location: USA TJ Maxx Store 0148 Battle Creek MI

This position has a starting pay range of $13.48 to $13.98 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Job Tags

Hourly pay, Temporary work, Local area, Home office, Flexible hours, Night shift,

Similar Jobs

CHRISTUS Health

RN, Registered Nurse Clinic - Specialty Orthopedic Surgery - PRN Job at CHRISTUS Health

 ...only if appropriate training has been obtained: Blood collection by lancet; pulse oximetry; incentive Spirometry; suture and/or staple removal; ear irrigation; administer breathing treatment; give allergy/insulin/immunization medications to adult and/or pediatric... 

Cedar Recovery

PRN Nurse Practitioner or Physician Assistant Job at Cedar Recovery

 ...Job Description PRN Advanced Practice Practitioner (Nurse Practitioner or Physician Assistant) Our...  ...by providing addiction treatment that works. As an Advanced Practice Practitioner...  ...This position can be remote (work from home) or in-person at a Knoxville Cedar Recovery... 

Lensa

Director of Restaurants Job at Lensa

 ...Position Type Management Pay Range: $103,000 - $145,000 annually Bonus Eligible: Y Job Summary Manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head, directs... 

Anytime Fitness - Ottawa, OH

Personal Training Manager Job at Anytime Fitness - Ottawa, OH

 ...individual with a passion for helping others improve their lives through health and fitness. We are currently hiring a Personal Training Manager for our Ottawa location. Your Responsibilities Will Include: Marketing and selling our personal training packages to... 

Ann & Robert H. Lurie Children's Hospital of Chicago

Digital Marketing Specialist Job at Ann & Robert H. Lurie Children's Hospital of Chicago

 ...Olympia Center Job Description Reporting to the Foundation Marketing Director, the Digital Marketing Specialist supports the...  ...Experience working with email marketing platforms (e.g., Luminate Online, Salesforce Marketing Cloud, Pardot, Engaging Networks, etc.) and...