Job Description

Quality Assurance Manager

The Quality Assurance Manager is responsible for leading all supplier and organizational quality initiatives to ensure products and processes consistently meet both customer and regulatory standards. This role oversees supplier quality metrics, manages quality improvement strategies, and drives a company-wide culture of quality.

Key Responsibilities:

• Oversee supplier quality performance metrics, including non-conformance management, MRB (Material Review Board) processes, Supplier Corrective Action Requests (SCARs), and corrective/preventive action programs.
• Partner with the Purchasing Group to help develop, implement, and maintain Supplier Quality Scorecards, which track delivery, cost, partnership, advanced quality planning, and other key quality metrics.
• Manage Contract Manufacturer (CM) quality scorecard and report relevant outcomes to cross-functional teams.
• Lead initiatives to control and reduce Cost of Poor Quality throughout the organization.
• Participate in new product introductions and product change projects to ensure all required quality standards and characteristics are met.
• Administer and update Standard Operating Procedures for quality, ensuring compliance with internal policies and industry regulations.
• Manage all internal and external audits, including audit preparation, execution, closure, and follow-up actions.
• Supervise and develop the quality assurance team, delegate assignments, and ensure departmental goals support company objectives.
• Set and execute annual quality goals and objectives aligned with overarching company strategy.
• Establish and maintain ISO 9001, 14001, and 18001 certifications, and ensure ongoing conformity to these standards.
• Provide companywide training and education related to the quality management system, including quality protocols and procedures.
• Lead the resolution process for customer complaints, warranty issues, product returns, and internal quality corrections.
• Collaborate with all departments to document, update, and improve processes and procedures as needed.
• Drive the creation, execution, and reporting of quality improvement plans with a focus on reducing product costs.
• Prepare the organization for quality audits and certifications, ensuring readiness and compliance.
• Support senior management by providing quality-related expertise and recommendations.
• Foster a company culture committed to continuous quality improvement and high performance.
• Adhere to all environmental, safety, and workplace regulations.
• Review, redesign, and implement organizational systems to optimize performance.
• Serve as a resource to production staff, ensuring safe, efficient, and quality-focused operations.
• Build positive relationships and maintain effective communication lines with suppliers and external partners.

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