Operations Manager of Nursing and Patient Experience Job at University Hospitals, Ravenna, OH

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  • University Hospitals
  • Ravenna, OH

Job Description

Job Description

Description

What You Will Do
  • Managing all aspects of shared governance (25%)
  • Managing staffing and program flow, i.e. Supervisors, Sitters, (20%)
  • Improving systems and managing projects that support patient care, i.e. Throughput, Project Management, Early Discharge (20%)
  • Developing staff and monitoring needs for all student experiences (15%)
  • Allocates resources effectively (10%)
  • Develops policies and procedures for the area ensuring that all regulatory standards are met (5%)
  • Administrator on Call for hospital administrative decision support (5%)
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications

Education

 

  • (BSN) Bachelor's Degree in Nursing Nursing (Required) and
  • Master's Degree MHA, MBA, MSN (Preferred)

Work Experience

 

  • 5+ years of nursing experience (Required) and
  • 2+ years leadership experience (Required) and
  • Experience reviewing patient experience data and contributing to improvement plans is preferred

Knowledge, Skills, & Abilities

 

  • Sound knowledge of DNV, CMS standards and other regulatory standards (Required proficiency)
  • Experience in electronic medical record applications (i.e. Epic applications etc.) (Required proficiency)
  • Demonstrated leadership and interpersonal skills (Required proficiency)
  • Excellent verbal and written communication skills (Required proficiency)
  • Flexibility in adjusting to diversity in activities (Required proficiency)
  • Understanding of financial statements or strong business background (Preferred proficiency)
  • Computer skills including proficiency with Microsoft Office Suite (Outlook, Word, Excel, Power Point) (Required proficiency)
  • Familiarity with project management principles (Required proficiency)
  • Familiarity with LEAN principles (Required proficiency)
  • Evidence of clinical and nursing management leadership (Required proficiency)

Licenses and Certifications

 

  • Registered Nurse (RN), Ohio and/or Multi State Compact License (Required)
  • Certification in clinical or leadership specialty (Required within 1 Year)

Physical Demands

 

  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely up to 20 lbs
  • Carrying Rarely up to 20 lbs
  • Pushing Rarely up to 20 lbs
  • Pulling Rarely up to 20 lbs
  • Climbing Rarely up to 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

Travel Requirements

 

  • 10%

Job Tags

Work experience placement, Work at office,

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