Job Description

NEW Airline Customer Service Agent SFO - Japanese/English Speakers

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Japanese and English to join our part?time team at San Francisco International Airport (SFO). Whether youre rejoining the workforce, pursuing a degree, or seeking a meaningful part?time opportunity, this role is your gateway to the dynamic world of international aviation.

Base pay range

$22.90/hr - $22.90/hr

What Youll Do

• Assist passengers at check?in, boarding gates, and arrival areas
• Provide bilingual assistance to Japanese?speaking travelers
• Respond to passenger inquiries and resolve issues professionally
• Support the full ground handling process in collaboration with teammates and airline personnel
• Ensure documentation accuracy and compliance with airline procedures
• Deliver warm, consistent service in a fast?paced airport terminal

Requirements

• Fluent in Japanese and English (spoken and written) required
• Strong communication and interpersonal skills
• Customer service experience preferred
• Computer literacy and accurate data entry
• Calm, solution?oriented approach to dynamic situations
• Stamina to stand and walk for extended periods
• Authorized to work in the U.S.
• Must pass a background check and drug test
• Willingness to attend 5 days of computer training
• Schedule: Minimum 4 days per week, including weekends and holidays; shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

• $22.90 - $24.90 per hour
• Fully paid medical, dental, and vision insurance for you and your dependents
• 401(k) with company match
• Paid time off (PTO)
• Paid training
• Uniform provided
• Discounted BART Clipper card or employee parking permit
• Referral bonus
• Cell phone plan reimbursement

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