Jr Business Analyst Job at Jefferson Wells, Bristol, IN

cWZLd3ljR25zUjV5bTFCSHpScnZpTDVxeHc9PQ==
  • Jefferson Wells
  • Bristol, IN

Job Description

Job Title –Technical Support Specialist
Location:Bristol, IN

Technical Support Specialist – Bristol, IN
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.

JOB RESPONSIBILITIES:

  • Answer incoming customer telephone calls in a courteous and professional manner
  • Assist customers/end users with questions on product installation, usage, and implementation
  • Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Answer customer inquiries and provide appropriate technical and/or product-related information
  • Rely on instructions and pre-established guidelines to perform the functions of the job
  • Escalate complex inquiries
  • Research and resolve customer complaints
  • Obtain customer feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in helpdesk tracking system
  • Organize and maintain a file system; correspondence, and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence, as needed
  • Other tasks as assigned
What you need to be successful:

  • Associate degree in information technology, computer science, or related field preferred
  • 2 years of related technical support experience
  • Excellent attendance
  • Positive attitude
  • Strong and consistent attention to detail
  • Self-motivated with the ability to stay on task
  • Team oriented
  • Capable of comprehensive listening (understanding the message(s) that is being communicated)
  • Proven customer service skills
  • Experience training users of all levels to be proficient using computer-based applications
  • Versatile, flexible, and a willingness to work within constantly changing priorities
  • Proficient with a variety of desktop and internet applications
  • Experience with cell phones, smart phones, tablets
  • Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
  • Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
  • Knowledge of:
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems

  • Able to:
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company’s IST products and services

  • Strong:

o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills

Are you Interested?

Share this job with friends and family and earn dollars with every successful hire.

 

Job Tags

Contract work, Work at office, Flexible hours,

Similar Jobs

North Dakota Staffing

Scrum Master - Remote US Job at North Dakota Staffing

 ...position will be responsible for leading scrum ceremonies, organizing and motivating software...  ..., and Improvement Perform Scrum Master duties for multiple teams. Facilitate...  ...(PPM) tool is a plus. Experience working remotely and household setup conducive to remote work... 

McLane Company

Warehouse Order Selector Job at McLane Company

Description Start a fulfilling career as a Warehouse Selector! We're a team. Our success...  ...pay incentives. ~ Start Time: Cooler/Freezer Team 8 AM, Dry Team 10 AM...  ...Business Unit: FS166 Job: Warehouse Schedule: Full-time Shift: 1st - Day Employee Status: Regular

Mendocino Farms

Restaurant General Manager Job at Mendocino Farms

 ...Job Description Job Description RESTAURANT GENERAL MANAGER - FULL TIME - ONSITE $83,000- $98,000K per year, based on experience Were not just selling sandwiches and salads. Were selling Happy! Mendocino Farms is looking for talented RESTAURANT GENERAL MANAGERS... 

Hopedale Medical Complex

Prior Authorization Specialist, Hopedale IL Location, not a remote position Job at Hopedale Medical Complex

Hopedale Medical Complex is seeking a dedicated Prior Authorization Specialist to join our dynamic team in Hopedale, IL. This role is crucial for managing pre-authorization processes for our diverse patient needs, ensuring timely approval of procedures and medications essential... 

Kenco Logistics

CDL B-C Regional Driver Job at Kenco Logistics

 ...About the Position The Regional Driver CDL B-C operates straight truck equipment in accordance...  ...Provide White Glove service at every delivery. Communicates any delivery issues up...  ...Qualifications Minimum 1 years of tractor trailer Class B or C driving experience within the...