Jr Business Analyst Job at Jefferson Wells, Bristol, IN

cWZLd3ljR25zUjV5bTFCSHpScnZpTDVxeHc9PQ==
  • Jefferson Wells
  • Bristol, IN

Job Description

Job Title –Technical Support Specialist
Location:Bristol, IN

Technical Support Specialist – Bristol, IN
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.

JOB RESPONSIBILITIES:

  • Answer incoming customer telephone calls in a courteous and professional manner
  • Assist customers/end users with questions on product installation, usage, and implementation
  • Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Answer customer inquiries and provide appropriate technical and/or product-related information
  • Rely on instructions and pre-established guidelines to perform the functions of the job
  • Escalate complex inquiries
  • Research and resolve customer complaints
  • Obtain customer feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in helpdesk tracking system
  • Organize and maintain a file system; correspondence, and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence, as needed
  • Other tasks as assigned
What you need to be successful:

  • Associate degree in information technology, computer science, or related field preferred
  • 2 years of related technical support experience
  • Excellent attendance
  • Positive attitude
  • Strong and consistent attention to detail
  • Self-motivated with the ability to stay on task
  • Team oriented
  • Capable of comprehensive listening (understanding the message(s) that is being communicated)
  • Proven customer service skills
  • Experience training users of all levels to be proficient using computer-based applications
  • Versatile, flexible, and a willingness to work within constantly changing priorities
  • Proficient with a variety of desktop and internet applications
  • Experience with cell phones, smart phones, tablets
  • Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
  • Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
  • Knowledge of:
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems

  • Able to:
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company’s IST products and services

  • Strong:

o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills

Are you Interested?

Share this job with friends and family and earn dollars with every successful hire.

 

Job Tags

Contract work, Work at office, Flexible hours,

Similar Jobs

Wallace Montgomery

Construction Inspector Job at Wallace Montgomery

 ...: VDOT Salem District Office - Salem, VA Description Summary Construction Inspectors inspect, observe, and document construction and maintenance...  ...transportation. Inspectors must also be able to work night shift when required. Essential Functions: include the following.... 

CoxHealth

Transporter Job at CoxHealth

 ...hospital. Interacts with nursing personnel to assure continuance of care during the transport process. Assumes responsibility for...  ...functions.Education: Required: High School Diploma or EquivalentExperience: No experience requiredSkills: Must be physically capable... 

Spectrum Center Schools and Programs

Area Speech Language Pathologist (SLP) ⇾ $5,000 Sign-on Bonus! Job at Spectrum Center Schools and Programs

 ...high-quality speech therapy services customized to meet the individual diagnoses and needs of designated students across multiple Spectrum School locations in order to achieve speech therapy goals and improve overall speech functioning. This includes but is not limited... 

Jobot

Construction Attorney Job at Jobot

 ...Description Job Description Construction Litigation Associate Attorney This Jobot Job is hosted by: Trey Mattson Are you a fit?...  ...and guiding clients through every phase of a projectfrom contract negotiation to litigation and dispute resolution. This firm... 

University of Vermont Health - UVM Medical Center

Ambulatory Care Registered Nurse Job at University of Vermont Health - UVM Medical Center

 ...Unit Description : As an Ambulatory Care Registered Nurse, you will be pivotal in delivering exceptional patient care. Your main responsibility will be telephone triage, where you will assess the urgency of patient calls, determining the necessary level of response from...