Job Description

Join to apply for the Jack in the Box - TEAM LEADER role at Giants Baseball & Softball Camps POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards. Responsibilities Guest Expectations – Ensure guest satisfaction by saying yes to the guest, following the 3-steps (Listen, Apologize, Make it Right) when problems occur, and using JIB Smart Selling standards as appropriate. Well-Trained – Train and coach team members using the Guest Expectations materials; model calmness during busy times; coach team members to be knowledgeable on job requirements. Neat and Well-Groomed – Enforce uniform and grooming standards; model professional appearance. Friendly – Demonstrate and coach on a positive, friendly attitude; model the JIB Hospitality Model. Well-Staffed – Maintain restaurant readiness, assist with order taking and cashiering during busy times, and ensure adherence to schedules, breaks, and timekeeping. Food Tastes Great – Monitor and coach on food quality, presentation, taste, appearance, and temperature standards; retrain as needed. Consistent and Quick Service – Model urgency and provide fast, consistent service; assist with service during busy periods. Order Accuracy – Model accurate order communication, follow up on errors, and maintain low error rates. Food Safety – Follow food safety/quality policies, hand washing and glove procedures; complete the Food Safety Checklist each shift. Brand Ambassador – Promote passion for the brand and inspire the team to embrace Jack in the Box. Focus on the Guest – Treat guests and employees with care and respect; read and respond to guest cues; address complaints positively. Team Skills – Be a good team player and leader, maintain calm under pressure, work with diverse teams, and coordinate resources to ensure coverage and compliance with JIB standards and labor laws. Commitment – Thrive in a fast-paced environment, act professionally under pressure, maintain systems and cleanliness, take corrective action to protect food safety/quality, train others on products and systems, and manage cash handling. Front of Restaurant – Oversee guest service (dine-in/drive-thru), interior and exterior cleanliness, and provide hands-on support during peak times. Guest Service: acknowledge guests, take/clarify orders, enter in POS, handle payments, assemble and deliver orders, maintain cleanliness. Interior: cleaning, stocking, and maintenance of dining area and equipment. Exterior: parking lot and drive-thru area upkeep. Supervision – Manage workstation operations, guest service training, and leadership responsibilities including onboarding, feedback, recognition, and managing employee issues. Back of Restaurant – Oversee grill, assembly, prep, fryer, interior, exterior, and receiving/storage activities with emphasis on safety, quality, and efficiency. Qualifications Experience — 6 consecutive months JIB experience and 100% certified in all workstations for internal promotions, or 1-year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities — Must be at least 18 years old; complete Team Leader training classes; in some states ServSafe certification may be required. Proficient in English (reading/writing); ability to speak another language may be required based on location. Excellent interpersonal skills; basic math; ability to work with diverse groups; strong analytical, organizational, and planning skills. Self-starter with initiative and responsibility. Basic computer knowledge; demonstrate integrity and ethical behavior. Physical Requirements — Ability to stand/walk 90-95% of shift; lift/carry 15-25 lbs; able to listen to orders, operate the POS, and read video monitors. Reasonable Accommodation — Feast Foods, LLC dba Jack in the Box and its affiliates will provide reasonable accommodations to qualified individuals with disabilities to perform essential job functions. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Note: Other job postings and location data listed in the original description have been removed to focus on the Jack in the Box Team Leader role and are not part of the refined description. #J-18808-Ljbffr Giants Baseball & Softball Camps

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