Job Description

Position: Field Service Specialist - North Carolina

Country: US

Department: Field Service

Reports to (Level): Management

About Us:
oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary:

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

PLEASE NOTE: This position will be based in Charlotte, NC or Burlington, NC. No relocation is offered for this position.

Key Responsibilities:

1. Installation & Maintenance
   • Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.
   • Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
2. Technical Support
   • Diagnose and troubleshoot mechanical, electrical, and software issues.
   • Provide on-site and remote technical support to quickly resolve equipment malfunctions.
3. Customer Training
   • Deliver thorough training to end-users on equipment operation, maintenance, and care.
   • Develop and update user manuals or training materials as necessary.
4. Documentation & Reporting
   • Record all service activities, including maintenance schedules, repairs, and customer interactions.
   • Prepare detailed service reports and share findings with customers and internal teams.
5. Collaboration
   • Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
   • Participate in product demonstrations and trade shows as needed.
6. Compliance
   • oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
   • Ensure all work adheres to company policies, customer requirements, and industry regulations.
   • Follow health and safety guidelines during all service activities.

Qualifications:

• Education: A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
• Experience:
  • At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
  • Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
• Technical Skills:
  • Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
  • Familiarity with Windows-based software and networking.
• Soft Skills:
  • Excellent communication and interpersonal skills for effective collaboration with customers and teams.
  • Strong organizational and time management abilities to handle multiple service requests.
• Travel:
  • Willingness to travel extensively (up to 75% overnight travel).
  • Valid driver's license and passport for domestic and occasional international travel.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and career advancement.

Why Join Us?
At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.

Compensation details: 25-35 Hourly Wage

PIee9-8789

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