Job Description

Customer Service Agent

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Customer Service Agent working in our Exit Booth at the Dallas Fort Worth Airport (DFW). This position pays up to $21.96 / hour (15.50 per hour plus performance based incentives) and is located onsite at the DFW Airport at 2424 E 38th St, Dallas TX 75261. We offer:

• $21.96 / hour (15.50 per hour plus incentives)
• Consistent 40 hour per week schedule
• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Airport clearance not required

The schedule available is:

• Wednesday 5:00pm-1:00am
• Thursday 5:00pm-1:00am
• Friday 5:00pm-1:00am
• Saturday 5:00pm-1:00am
• Sunday 5:00pm-1:00am
• Monday OFF
• Tuesday OFF

The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meet the needs of the customer

Qualifications

• Must be at least 18 years of age
• Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays:
• Wednesday-Sunday 5:00pm-1:00am
• Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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