Job Description

The Communication Specialist provides professional and timely assistance for all callers to the St. Charles Health System Transfer and Dispatch Center. First point of contact for, and coordinates all, consultation, referral, direct admits and/or transfer requests into and out of all four hospitals and efficiently processes transportation requests via various partners. This position does not directly supervise other caregivers. Essential functions include following all procedures, policies, and standards of practice; receiving and coordinating all phone calls from other medical facilities within and outside the health system to make or complete arrangements for transferring patients; receiving and coordinating calls from local clinics for direct patient admissions; complying with COBRA transfer laws and consulting with medical staff for accepting physicians; participating in bed control activities; entering complete patient information in appropriate systems; creating patient accounts in EHR; communicating with physicians and office staff to facilitate admissions; providing admitting information; updating physician call schedules; maintaining accurate hospital account records; initiating emergency response for priority codes; notifying appropriate teams for incoming medical helicopters; acting as patient advocate; providing accurate telephone connections; functioning as main communicator during hospital codes; managing confidential patient information; supporting organizational vision, mission, and values; supporting continuous improvement principles; maintaining a safe environment; delivering customer service and patient care professionally and confidentially; complying with laws and organizational policies; and performing additional duties as assigned. Education required is a high school diploma or GED. Experience required is one year in a fast-paced customer service or patient-facing role, with preferred experience in medical office or multi-line phone, or medical experience such as EMT, Emergency Medical Dispatch, or Certified Flight Communicator. Skills required include excellent communication, teamwork, ability to work under pressure, multi-tasking, attention to detail, organizational skills, analytical and problem-solving skills, and basic to intermediate computer skills including electronic medical records and MS Office. Physical requirements and PPE use are specified. The position is full-time, first shift, with variable days including every other weekend and holidays.

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