About Us
At Swift 7 Consultants, we specialize in delivering strategic project management solutions that drive operational efficiency and business success. With a commitment to excellence and innovation, our team supports organizations in achieving their goals through customized consulting, resource planning, and execution strategies. We are proud to work with a diverse range of clients and maintain a dynamic, results-oriented work environment.
Job Description
Swift 7 Consultants is seeking a motivated and detail-oriented Call Center Customer Service Agent to join our team in Montgomery, AL. In this role, you will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience with every interaction.
Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner
Provide accurate information regarding products, services, billing, and account details
Resolve customer complaints efficiently and escalate complex issues when necessary
Document all customer interactions clearly and thoroughly
Maintain a high level of customer satisfaction through effective communication
Meet individual and team performance metrics and service standards
Qualifications
High school diploma or equivalent; associate degree is a plus
Previous experience in a call center or customer service environment preferred
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Proficient in basic computer applications and CRM systems
Problem-solving mindset and a customer-first attitude
Benefits
Competitive annual salary ($34,000 – $40,000)
Paid training and onboarding
Health, dental, and vision insurance options
Opportunities for career advancement and skill development
Supportive and inclusive team environment
Paid time off and holidays
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