Job Description

Job Description

Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately, so people can build, construct, grow, and move the things they need to live and to develop future communities.

Compensation: $26/hr

Availability: Monday - Friday, 8am - 5pm. Job requires 4 days in office and 1 work from home day per week.

The Bilingual Spanish Sales Support Specialist ensures high customer retention and satisfaction levels. This role involves proactively engaging with customers to understand and address their needs, identify renewal blockers, and implement strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.

Job Duties:

• Send outbound messages or calls to understand and address the reasons for potential service discontinuation.
• Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
• Resolve customer needs independently and effectively.
• Communicate with customers, internal teams, and senior management to deliver exceptional service.
• Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
• Maintain detailed records of customer interactions and activities in Salesforce.
• Analyze data to identify trends and opportunities to improve retention and reduce churn.
• Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
• Identify, create, and deliver content to support customer adoption and engagement needs.
• Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.

Qualifications:

• Bilingual English/Spanish skills are required.
• Associate's degree or equivalent.
• 1+ years of practical experience in customer service and retention.
• Proficiency in using Salesforce for documenting and managing customer interactions.
• Strong customer-centric and growth mindset.
• Experience in customer service and retention.
• Excellent active listening and empathy to understand customer perspectives.
• Strong analytical skills and a solution-oriented approach.
• Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
• Strong ability to collaborate with stakeholders and customers at various skill levels.
• Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.

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