Job Description
Description JOB SUMMARY:
Under supervision, responsible for the cleaning and maintaining of all Event Facilities at the Santa Cruz Seaside Company (including the Ball Room, Bay View Room, Sun Room, Sun Room Terrace, Beach Deck, and Aloha Terrace). Will assist events staff as needed during events. As necessary, will assist with other operational needs of the food service department.
Lead: Will additionally be responsible for training staff in safe working practices. Will on occasion assist as Event Manager. Will assist Events Assistant Manager in coordinating the daily maintenance and operational needs of facilities staff.
UNIQUE JOB REQUIREMENTS:
This is a unique opportunity to join the Boardwalk's great Guest Service Team. Must provide exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles. Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.
Wears company issued uniform. Will work primarily inside, sometimes outside for special events. Must be available 7 days a week, 24 hours a day including weekends and holidays. Must be flexible, able to work on multiple tasks and follow-up on a variety of details. Must be trained to safely access the attic and crawl spaces. Must obtain a CA Food Handler card within 30 days of hire, or show proof of existing CA Food Handler card.
JOB TASKS (IN ORDER OF IMPORTANCE):
• Coordinate and work with Food Service Events team to deliver the highest quality of hospitality for our guests.
• Answer guest questions and provide consistent helpful service to guests and staff.
• Set up and dismantle tables, chairs and equipment for various events at the Beach Boardwalk, including setting/arranging chairs, tables
buffets, bus stations and coffee stations
• Set up audio/visual equipment.
• Sweep, mop, vacuum, dust, scrub, polish, and sanitize various areas including rest rooms and storage areas.
• Maintain hardwood floors by mopping, buffing and waxing, move furniture, run errands, clean windows and empty trash.
• Perform light maintenance such as making minor repairs and changing light bulbs.
• Responsible for cleaning the delivery area and for accepting and unloading deliveries
• Observe and report unsafe handling and storage of product and equipment.
• Set and remove linens and install table skirts as needed.
• Responsible for inventory, storage and laundering of table skirts, delivery and pick up from Wardrobe.
• Staff bar for picnics.
• Stock restrooms before and during events.
• Provide electrical power hook-ups for booths at trade shows.
• Apply safe working practices to all tasks.
• Requires prior training and written authorization to access the attic and crawl spaces.
• Staff events and perform tasks as required to assure events run smoothly and handle problems.
• Change marquee.
• Serve as door person and may be the food server for events with coffee and light snacks.
• Pick up trash, beverage containers and barware (bottles, glasses, etc.) during and at close of events.
• Assist with load-in and load-out of vendors and clients in freight elevator.
• Check out and deliver equipment on loan to other departments.
• Read event planner, keep records, and fill out forms.
• On an as-needed basis, may work in restaurants as food service staff, give breaks and fill in when necessary.
• Other duties as assigned.
Lead:
• All duties of Facility Service Staff.
• Assign and monitor daily job tasks, including breaks.
• Promote safety, teamwork and great guest service to crew.
• Train and coach staff in room set up and facility cleanliness.
• Maintain cleanliness of facility.
• Work with Event Planner to coordinate room set-ups and equipment needs for clients.
• Work as Event Manager for Group Picnics and other events as assigned.
• Act as Supervisor when required.
RELATIONSHIPS INTERNAL:
All levels of Santa Cruz Seaside Company personnel. Works closely with Food Service events staff.
RELATIONSHIPS EXTERNAL:
Guests, vendors and providers of service
TRAINING AND EXPERIENCE:
Facility Service Staff: At least 3 months of work experience which includes housekeeping, custodial or related experience. Experience cleaning commercial buildings is desirable.
Facility Service Lead: At least one year of custodial or related experience some supervisory experience a plus.
KNOWLEDGE/SKILLS/ABILITIES:
• Ability to apply methods of cleaning for facilities at a high standard of service.
• Ability to follow safety practices and proper lifting techniques.
• Ability to adhere to safety practices for accessing the attic and crawl spaces.
• Ability to read, do simple mathematics, and write event reports.
• Ability to learn to operate "man lift".
• Ability to learn to operate automated floor machines.
• Ability to learn standard cleaning methods.
• Ability to install, operate and troubleshoot audio and visual equipment.
• Ability to be learn to operate a Cushman cart.
• Ability to establish and maintain an effective working relationship with coworkers and guests.
• Ability to learn to properly set up and take down banquet rooms.
• Ability to stack chairs and tables, move stages, podiums, lecterns and audio/visual equipment.
• Ability to work as a team member.
• Ability to obtain CA Food Handler card within 30 days of hire.
Lead:
• Ability to perform the above.
• Ability to assign, supervise and monitor work of facility service crew.
• Ability to read, do simple mathematics, and fill out forms.
• Ability to train facility service staff.
• Ability to promote safety and assure work is safely performed.
• Ability to train and motivate service staff.
• Ability to interact and communicate effectively with staff, management, vendors and clients.
PHYSICAL REQUIREMENTS:
• Able to lift and stack 50 pound tables, up to shoulder height, up to 30 per shift.
• Able to walk, stand, stretch and bend for long periods of time.
• Bi-manual dexterity required.
• Able to hear normal conversations on the telephone and in person in a noisy environment.
• Able to see, read and write instructions and correspondences.
• Able to climb stairs and ladders.
LICENSES AND INSURANCE:
n/a
TESTING UPON OFFER OF HIRE:
criminal background check
REPORTS TO:
Food Service Events Assistant Manager
SUPERVISES DIRECTLY:
Lead: Food Service Event Facilites Staff
SUPERVISES THROUGH SUBORDINATES:
N/A
APPROVED: 9/26/2014
REVISED: 3/2/2016
REVIEWED: 3/14/2017
Job Tags
Work experience placement, Flexible hours, Shift work,