Job Description

Kelaca is looking for a Banking Physical Security Program Manager for our client partner in Raleigh, NC . You will lead the build-out of bank-wide physical security standards and documentation while owning the evaluation, selection, and implementation of a new case & incident management system including legacy data migration. You will partner across Security, Technology, and Operations to produce clear, compliant processes and user-friendly materials.

What you’ll do

• Analyze current practices and industry guidance to create internal physical security standards, SOPs, playbooks, and training materials.
• Provide technical writing/editing for policies, procedures, configuration guides, and user manuals (technical and non-technical audiences).
• Define business/functional requirements for a case & incident management system; lead vendor assessment, selection, onboarding, and rollout.
• Plan and manage legacy case/incident data migration (mapping, quality checks, acceptance criteria).
• Collaborate with security engineers, program managers, operations leaders, audit/compliance, and external SMEs to capture accurate content.
• Ensure documentation aligns with internal policies, industry standards, and best practices; maintain version control and update cadence.
• Design documentation that’s easy to navigate (templates, taxonomies, searchability) and support training/enablement sessions.
• Track program milestones, risks, and dependencies; report status to leadership and stakeholders.

What you’ll bring

Must-haves

• 5–8+ years in corporate/enterprise physical security with hands-on experience creating standards, procedures, and training.
• Proven ownership of case & incident management platform lifecycle (requirements → vendor selection → implementation → data migration).
• Strong technical writing skills and document design (SOPs, playbooks, user/admin guides, configuration guides).
• Solid understanding of access control, video, intrusion, and incident workflows in multi-site financial services or other highly regulated environments.
• Program/project management fundamentals (requirements, schedules, RAID logs, stakeholder comms).

Nice to have

• Experience with common security incident/case platforms (e.g., Resolver, ServiceNow IRM/SecOps, Genetec Clearance, Omnigo, Noggin, etc.).
• Familiarity with banking/regulated controls (e.g., GLBA-aligned physical controls), audit readiness, and evidence management.
• Data migration exposure (source-to-target mapping, QA, reconciliation) and light SQL/Excel for validation.
• Process design/diagramming tools (Visio, Lucidchart) and documentation systems (Confluence/SharePoint).
• Relevant certifications (PSP, CPP, PMP, CISM/CRISC helpful but not required).

Travel: Occasional travel to branches/offices for discovery, training, and rollout.

Kelaca is an Equal Opportunity Employer and does not discriminate in employment based on age, disability, national origin, race, color, religion, protected veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.

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