Job Description

The purpose of the Technician is to have a highly trained and knowledgeable team member that is able to diagnose, inspect, repair, and/or service vehicle components and perform maintenance. The Technician is the eyes and ears of the Service Advisor.

The Technician will:

• Properly diagnose the customer’s concern and document, with words and pictures, the intended cure for that concern.
• Perform an inspection on every vehicle, documenting why repairs on any broken, damaged, or worn-out components are needed.
• Efficiently perform repairs on vehicles.
• Verify that all repairs corrected the customer’s concern and were performed properly.
• Communicate effectively with the Service Advisors about the status of vehicles, required parts, and required labor.
• Treat the customer’s vehicle with respect.
• Ensure customer’s vehicle leaves the shop in a better state than when it arrived.
• Come to work with a positive attitude.
• Assist other teammates with tasks as needed.
• Help other teammates become 1% better every day.

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